Learning.com
  • 17-Aug-2021 to Until Filled (PST)
  • Revenue Operations
  • USA
  • DOE
  • Salary
  • Full Time

Learning.com offers an exceptional benefits package to full-time employees including medical and dental coverage, 401k Plan, long-term disability, short-term disability, life insurance, an Employee Assistance Program, medical / dependent care / transportation reimbursement programs (including bicycles), health club reimbursement, PTO, 10 paid holidays + paid holiday shutdown, onsite boot camp, LifeMart discount program for products and services, Toastmaster’s reimbursement program, Thirsty Thursdays, bananas, oatmeal and more...


SUMMARY

As Systems Administrator for Revenue Operations, you will perform systems administrative duties and improve and develop new processes to support Learning.com's Go to Market teams (Sales, Customer Success, and Marketing). You will work closely with executive sponsors, management, and key stakeholders to understand system requirements and needs. You will also own the change process, communication, and training procedures for all assigned systems and be the first point of contact for user troubleshooting, training, and feature enhancement requests.

Critical skills for this position include impeccable organization skills, rigorous attention to detail, excellent communication skills, ability to work across multiple teams, ability to work with wide range of people, ability to multi-task and manage competing priorities effectively. You are comfortable with change and have the ability to respond to and lead change. You have a strong curiosity, asking the right questions to ensure we get to the best outcome for the business and our customers.

RESPONSIBILITIES

  • Perform all administrative duties related to the administration of Learning.com's Salesforce.com (SFDC) instance – including but not limited to user provisioning, profile assignment, field creation, report/dashboard configurations, custom object creation, configure, price, quote (CPQ) configuration, process builder and flow creation, Service Cloud, and advanced reporting/dashboard creation and ideation
  • Perform administrative duties related to the administration of Learning.com's Gainsight instance – including but not limited to user provisioning, report/dashboard configurations, maintaining the data model, tech touch campaign preparation, health score maintenance, and automation through rules engine.
  • Improve and develop new system processes to support the RevOps, Sales & Marketing, and Customer Success business units as needed
  • Assist in the creation and maintenance of documentation for all assigned systems
  • Create training programs for the Revenue Operations team as well as for additional teams as needed/requested
  • Communicate system changes to impacted stakeholders and troubleshoot user questions as they come up
  • Other duties as assigned

SUPERVISORY RESPONSIBLITIES: Individual Contributor

QUALIFICATIONS

  • Experience working with Enterprise Information Systems
  • Minimum 2 years experience working in help desk, IT support, customer support, or sales support or 1 year experience as Salesforce (SFDC) administrator
  • Previous administration experience of Salesforce (SFDC) required and Gainsight a plus
  • Openness to learning is a must
  • Impeccable organization skills and rigorous attention to detail
  • Excellent communication skills – you need to be comfortable explaining complicated concepts to different audiences and stakeholders
  • A service mindset – we go above and beyond for our customers, internal and external
  • Comfort with change – RevOps moves quickly and we need to be able to respond to changes in requirements and the ability to demonstrate and lead that change to the rest of the organization
  • Curiosity – RevOps is all about asking the right questions to ensure we get to the best outcome for the business and our customers

LOCATION: Portland, OR or Remote

WORKING CONDITIONS

Work involves talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.

GENERAL CONDITIONS

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Management has the right to assign or reassign duties and responsibilities to this job at any time.

Learning.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, Veteran or disability status.

Learning.com
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